Deutsche Postbank AG : Germany

Deutsche Postbank AG is resolutely pursuing a multi-track operating policy. It therefore functions both as a branch bank and as a direct bank. Walk-in service at the counters of Deutsche Post AG is one pillar of this operating concept. Postbank also has a network of nearly 300 of its own service counters, so-called “blue counters", where customers can receive information on advice-intensive products such as investment funds or savings certificates.

Deutsche Postbank AG can also be reached on the Internet at http://www.postbank.de. There customers can, for instance, obtain tips from a virtual online adviser. In the area of electronic banking, the number of customers wishing to utilize its online banking services had risen to more than 450,000 by the end of 1996. With 700,000 participants, Postbank is also a particularly important provider of telephone banking services.